Terms & Conditions

1. About These Terms

These Terms & Conditions ("Terms") govern reservations, access to, and use of accommodation managed, operated or marketed by LOKNDA ("LOKNDA", "we", "us", "our"), whether booked directly through LOKNDA or, to the extent permitted, through a third-party booking platform. By making a reservation, completing payment, checking in, or occupying an accommodation, the booking guest agrees to these Terms and accepts responsibility for ensuring that all accompanying guests comply with them.

2. Nature of the Stay

A reservation grants the guest a limited, personal, temporary and revocable right to occupy the booked accommodation for the confirmed dates and permitted purpose only. It does not create ownership, tenancy beyond the booked stay, or any right to sublet, assign, transfer or commercially exploit the accommodation.

3. Eligibility, Identity & Guest Information

The booking guest must be at least 18 years old and legally capable of contracting. Accurate full name, mobile number, email address, nationality and any identification or guest-registration information required by applicable law, competent authorities, building/compound rules or the relevant platform must be provided. LOKNDA may refuse or delay check-in where required information or valid identification is not provided, subject to applicable law and platform rules. False, misleading or materially incomplete information may result in cancellation or termination of the stay.

4. Reservation Confirmation & Pricing

A reservation is confirmed only when LOKNDA or the relevant booking platform issues a confirmation and the required payment or payment authorization has been successfully completed. Prices, taxes, service fees, cleaning fees, platform fees and other mandatory charges will be disclosed during the applicable booking flow. Obvious pricing, system or inventory errors may be corrected before check-in, subject to applicable law and platform rules. LOKNDA will not add undisclosed mandatory charges after confirmation except charges arising from the guest's later request, breach, damage, extension or other post-booking event.

5. Payment, Failed Payments & Chargebacks

The guest authorizes collection of all amounts properly due under the reservation and these Terms through the approved payment method, where permitted. If payment fails, is reversed, disputed or charged back without valid basis, LOKNDA may suspend confirmation, deny check-in, terminate the stay or pursue the outstanding amount and documented costs through lawful means. A chargeback does not by itself extinguish a valid debt.

6. Cancellation, Refund & No-Show Policy

The cancellation and refund rules shown for the selected rate plan at the time of booking form part of the reservation. LOKNDA may offer Non-Refundable and/or Flexible/Standard rate plans. A Non-Refundable reservation is not refundable after confirmation except where a refund is required by mandatory law or a mandatory platform policy. A Flexible/Standard reservation is refundable only to the extent expressly stated in the rate plan displayed before payment. If a guest cancels after the applicable free-cancellation deadline, fails to arrive (no-show), arrives late, departs early, or voluntarily does not use all booked nights, no refund is due for the unused portion except where mandatory law or the applicable platform requires otherwise.

Refunds, where due, are limited to amounts actually eligible for refund. Non-refundable third-party, payment-processing or platform charges may be excluded where law and platform rules permit. Refund timing depends on the payment method, bank and platform. LOKNDA will not promise a banking settlement date outside its control.

7. Changes, Extensions & Date Modifications

Any change to dates, property, guest count or stay duration is subject to availability, current pricing, applicable fees and written/system confirmation. A requested change is not effective until confirmed. If the new booking value is higher, the guest must pay the difference. If lower, any refund or credit is determined by the original rate plan, the change terms and applicable law/platform policy. Extensions must be paid and confirmed before the original checkout time.

8. Check-in & Check-out

Check-in and checkout times are those stated in the reservation. Early check-in and late checkout are subject to availability and may incur a disclosed fee. Remaining in the accommodation after checkout without approval may result in additional occupancy, operational, relocation or other documented costs, to the extent permitted by law and platform rules. LOKNDA may enter after the confirmed checkout time to recover possession and prepare the property, using lawful procedures.

9. Occupancy, Visitors & House Rules

Only the number of registered and approved guests stated in the reservation may stay overnight. Visitors, where permitted, must comply with property, building/compound, security and legal requirements. The guest must comply with all property-specific House Rules communicated before or during check-in. Property-specific rules may be stricter than these general Terms where clearly disclosed and lawful.

10. Prohibited Conduct

Unless expressly approved in writing, the following are prohibited: parties or events; unlawful activity; nuisance, excessive noise, smoke or hazardous conduct; possession or storage of prohibited, flammable or dangerous materials; unauthorized commercial activity or professional filming; subletting or resale; tampering with locks, access systems, smoke detectors, cameras in lawful common areas, safety equipment, meters, internet equipment or building systems; exceeding approved occupancy; allowing unauthorized overnight guests; conduct that threatens staff, neighbors, owners or other guests; and any breach of applicable law or building/compound rules.

11. Smoking, Pets & Property-Specific Restrictions

Smoking and pets are permitted only where the listing expressly states so. Where prohibited, evidence of smoking, unauthorized pets or resulting odor, stains, contamination or damage may result in documented extra-cleaning, deodorization, repair or replacement charges, subject to law and platform rules.

12. Damage, Missing Items & Exceptional Cleaning

The booking guest is responsible, to the extent permitted by law and the applicable platform, for damage, loss or exceptional cleaning caused by the guest, accompanying guests, invitees or pets during the stay, excluding ordinary wear and tear. LOKNDA may seek the reasonable documented cost of repair, replacement, restoration, specialist cleaning, missing items, damaged keys/access devices and, where legally recoverable, documented direct losses caused by the accommodation being unavailable due to guest-caused damage. Claims should be supported by evidence such as photographs, videos, inventories, invoices, quotations or inspection records.

13. Security Deposits & Payment Holds

Where a security deposit, pre-authorization or incidental hold is permitted and disclosed for the relevant booking channel, LOKNDA may require it before check-in. It is not a cap on the guest's liability for proven loss. Any unused balance will be released or refunded in accordance with the disclosed terms, payment-provider timing, applicable law and platform rules. For Airbnb reservations, LOKNDA will only collect a security deposit outside Airbnb where Airbnb expressly permits it for the applicable listing/account and the deposit has been properly disclosed.

14. Keys, Access Cards & Smart Access

Keys, access cards, remotes, parking cards and smart-access credentials remain property-specific access devices and must not be copied, shared with unauthorized persons or retained after checkout. Loss or damage may result in the documented cost of replacement, reprogramming, lock changes or security remediation where reasonably necessary.

15. Maintenance, Emergencies & Right of Access

Guests must promptly report leaks, electrical faults, safety hazards, damage or other conditions that could worsen if ignored. LOKNDA or authorized personnel may access the accommodation where reasonably necessary for an emergency, urgent maintenance, safety/security concern, legal requirement, prevention of material damage, or another lawful operational reason, using any notice required by applicable law. The guest must not obstruct emergency or legally required access.

16. Utilities, Internet & Service Interruptions

LOKNDA will use reasonable efforts to provide the services and amenities stated in the listing. Temporary interruption of electricity, water, internet, building facilities, elevators, community services or third-party utilities outside LOKNDA's reasonable control does not automatically create a right to a full refund. LOKNDA will assess any remedy required by mandatory law, the applicable platform policy and the material effect on the stay.

17. Guest Complaints & Duty to Notify

A guest should report a material issue as soon as reasonably possible after discovery and provide photographs or other available evidence where appropriate, so LOKNDA has a reasonable opportunity to inspect and remedy it. Failure to report an issue during the stay may affect LOKNDA's ability to verify or resolve the complaint, without limiting any non-waivable legal rights.

18. Termination of Stay & Removal for Serious Breach

LOKNDA may, subject to applicable law and platform rules, terminate or seek termination of a stay for a serious or repeated breach, including unlawful activity, violence or threats, serious safety risk, material property damage, unauthorized party/event, deliberate security interference, refusal to comply with lawful occupancy/identity requirements, or conduct materially disturbing neighbors or the property. The guest remains responsible for amounts validly due and proven damage. Any refund after termination is determined by mandatory law, the applicable rate plan and platform rules.

19. Lost Property

Guests are responsible for their personal belongings. Items found after checkout may be held for a reasonable period determined by LOKNDA's operational policy. Collection or shipping is at the guest's cost and risk. LOKNDA may dispose of unclaimed items after the stated retention period in accordance with applicable law, except documents, valuables or items requiring different legal handling.

20. Personal Data & Communications

LOKNDA may collect and process reservation, identity, contact, stay, payment-reference, device, security and service information for booking administration, guest support, legal compliance, fraud prevention, safety, operations and other lawful purposes described in LOKNDA's Privacy Policy. Marketing communications require the appropriate legal basis/consent and may be opted out of where applicable. Booking/service communications are separate from marketing communications.

21. Third-Party Platforms: Airbnb, Booking.com & Others

If a reservation is made through Airbnb, Booking.com or another third-party platform, the reservation is also subject to that platform's mandatory terms, payment rules, cancellation/refund policy, damage process and dispute procedures. If these Terms conflict with a mandatory platform rule applicable to that reservation, the platform rule governs that booking to the extent of the conflict. Guests must use the platform's required payment and claims channels where applicable. LOKNDA will not request an off-platform payment or deposit where the platform prohibits it.

22. LOKNDA Cancellation, Relocation & Property Unavailability

If the confirmed accommodation becomes unavailable for a reason attributable to LOKNDA, LOKNDA may, where lawful and accepted by the guest/platform, offer a comparable or better alternative. If no acceptable lawful alternative is available, the guest will receive the refund or remedy required by applicable law and the booking platform. Nothing in these Terms allows LOKNDA to retain payment for accommodation that LOKNDA is legally required to refund.

23. Force Majeure & Events Outside Reasonable Control

LOKNDA is not liable for failure or delay caused by events beyond its reasonable control to the extent recognized by applicable law, including government restrictions, natural disasters, widespread utility failure, civil disturbance, epidemic/public-health measures or similar events. The parties remain entitled to any non-waivable rights and any mandatory platform remedy that applies.

24. Limitation of Liability

To the maximum extent permitted by applicable law, LOKNDA is not responsible for indirect, incidental or consequential losses that were not reasonably foreseeable or not directly caused by LOKNDA's breach. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability arising from fraud, willful misconduct or other non-excludable legal responsibility.

25. Indemnity for Guest-Caused Claims

To the extent permitted by law, the booking guest is responsible for reasonable losses, claims, penalties or third-party costs directly arising from the guest's unlawful act, material breach of these Terms, or proven damage caused by the guest or persons for whom the guest is responsible, except to the extent caused by LOKNDA's own breach or fault.

26. Applicable Law & Disputes

These Terms are governed by the laws of the Arab Republic of Egypt, without prejudice to mandatory consumer rights or mandatory platform dispute mechanisms. The parties should first attempt in good faith to resolve complaints through LOKNDA's official support channel. Any court jurisdiction clause should be completed by Egyptian counsel based on LOKNDA's final legal entity, licensed activity and registered address.

27. Changes to These Terms

LOKNDA may update these Terms from time to time. The version applicable to a confirmed reservation is the version presented or incorporated into that reservation, except where a later change is required by law or the booking platform. The current website version will show its effective/last-updated date.

28. Contact & Legal Entity Details

Guest Support Email:

[email protected]

A. Rate Plans, Cancellation & Refund Matrix

LOKNDA may sell more than one rate plan. The exact rate plan selected and displayed before payment controls the booking. NON-REFUNDABLE RATE: after confirmation, the accommodation charge is non-refundable except where mandatory law or a mandatory booking-platform rule requires a refund. STANDARD/FLEXIBLE RATE: unless a different property-specific policy is displayed, cancellation made at least 7 full days before the scheduled check-in may receive the refund percentage expressly shown at checkout; cancellation less than 7 days before check-in is non-refundable. Where a 48-hour booking grace period or another more favorable term is expressly displayed at checkout, that displayed term applies. No-show, refusal/failure to complete lawful check-in requirements, voluntary early departure, unused nights, or late arrival do not create an automatic refund right. Refunds are never duplicated across LOKNDA, a payment provider and an OTA.

B. Late Checkout Charges

Unless a different property-specific rule is displayed: checkout is 11:00 AM. Late checkout is subject to prior approval and availability. As a default commercial schedule, LOKNDA may charge up to 25% of the applicable daily rate for an approved/unauthorized stay between 11:00 AM and 3:00 PM, up to 50% between 3:00 PM and 6:00 PM, and up to one full additional daily rate after 6:00 PM, plus documented direct losses caused to a subsequent confirmed booking where legally recoverable. The property-specific rule shown in the reservation prevails.

C. Damage, Cleaning, Missing Items & Loss of Use

The guest must leave the accommodation, furniture, appliances, linens, equipment and access devices in substantially the same condition as received, ordinary wear and tear excepted. The guest is responsible, subject to applicable law and platform rules, for proven damage, breakage, stains, burns, smoke remediation, excessive dirt, unauthorized-pet remediation, missing items, replacement of keys/cards/remotes, lock/security remediation and specialist cleaning caused by the guest or anyone admitted by the guest. LOKNDA may claim reasonable documented repair/replacement/restoration costs and, where legally recoverable, documented direct loss of booking revenue and relocation costs caused by guest damage making the unit unavailable. The security deposit, if any, is not a liability cap.

D. Inspection & Evidence

LOKNDA may document the accommodation condition before and after each stay using timestamped photographs/video, inventory records, housekeeping reports, maintenance reports, smart-lock records and other lawful operational evidence. The guest should report pre-existing material damage promptly after check-in. Failure to report an obvious pre-existing issue may be considered together with the inspection evidence when determining responsibility, without creating an irrebuttable presumption.

E. Parties, Events, Noise & Neighbor Protection

No party, gathering, event, celebration, commercial event, ticketed event, photo/video production or similar use is permitted without LOKNDA's prior written approval. Quiet hours are 10:00 PM–8:00 AM unless stricter property/building rules apply. The guest must immediately comply with reasonable security, building management or LOKNDA instructions concerning noise, occupancy, safety or disturbance. Proven fines or direct costs imposed because of the guest's breach may be charged to the guest where lawful.

F. Visitors, Occupancy & Registration

Only registered guests may stay overnight. The maximum occupancy shown for the property may not be exceeded. Visitors are subject to applicable law, security requirements and building/compound rules and may be prohibited by a property-specific rule. LOKNDA may require identification and registration information for guests and permitted visitors where lawfully required. Any relationship/marital-status documentation requirement will be applied only where actually required by applicable Egyptian law, competent authorities or binding property/security rules; LOKNDA will not represent a requirement as 'Egyptian law' unless confirmed by counsel.

G. Pets & Smoking

Pets are allowed only where the individual listing expressly says so and may be subject to advance approval, limits, additional cleaning or other disclosed conditions. Smoking is prohibited in any accommodation designated non-smoking. The guest is responsible for proven remediation and damage caused by breach of these rules.

H. Illegal, Dangerous & Abusive Conduct

LOKNDA has zero tolerance for unlawful use, fraud, theft, violence, threats, harassment, trafficking, prostitution or other unlawful commercial sexual activity, controlled substances contrary to law, weapons contrary to law/property rules, hazardous materials, intentional damage, interference with safety equipment, or abusive conduct toward staff, owners, neighbors or other guests. LOKNDA may contact security, the booking platform or competent authorities and may terminate or seek termination of the stay where permitted.

I. Guest-Caused Fines, Building Penalties & Towing

The guest is responsible for documented fines, towing, parking penalties, access-card penalties, building/compound charges or other direct third-party costs imposed because of the guest's proven conduct or breach, to the extent legally recoverable.

J. Cleaning & Housekeeping

Standard turnover cleaning is not a license to leave the property in an abusive or exceptionally dirty condition. Scheduled housekeeping, if included, will be stated in the listing/reservation. Extra or daily housekeeping may carry a disclosed fee. Guests must permit reasonable access for any housekeeping service they request or that is necessary for safety/maintenance.

K. Fraud, Resale & Unauthorized Bookings

Reservations may not be resold, transferred, brokered, sublet or used to accommodate undisclosed paying third parties without written approval. LOKNDA may verify the booking guest and payment relationship and may cancel or suspend a booking reasonably suspected of fraud, stolen payment credentials or unauthorized resale, subject to law and platform rules.

L. Property-Specific Rules Prevail

Each accommodation may have additional lawful rules relating to pools, beaches, parking, gates, pets, smoking, visitors, community access, quiet hours, amenity hours or identification. Where disclosed before booking/check-in and not inconsistent with mandatory law or platform rules, those property-specific rules form part of the reservation.

M. No Automatic Refund for Minor or Remediable Issues

A minor, temporary or reasonably remediable issue does not automatically entitle the guest to cancel the entire stay or receive a full refund. LOKNDA must be given a reasonable opportunity to inspect and remedy a reported issue. Any refund, credit, relocation or other remedy will reflect the severity, duration and actual effect of the issue and any mandatory legal/platform requirements.

N. OTA Supremacy & Claims Procedure

For reservations through Airbnb, Booking.com or another OTA, LOKNDA's terms supplement rather than override mandatory platform terms. Payment, security-deposit, damage-claim, cancellation, refund and dispute procedures must be followed through the platform where required. A website term cannot create an off-platform collection right prohibited by the OTA.

O. Priority of Documents

In case of inconsistency, the following order applies to the extent legally permissible: (1) mandatory law; (2) mandatory OTA terms for an OTA booking; (3) the confirmed reservation/rate plan and property-specific rules disclosed for that booking; (4) these Terms; (5) non-binding promotional or informational material.

P. Survival of Financial & Damage Obligations

Checkout, cancellation or termination of the stay does not extinguish payment obligations, damage claims, chargeback rights, confidentiality/privacy obligations, dispute provisions or other clauses that by their nature are intended to survive the stay.